Shipping policy

Shipping Policy

Last updated: 11 August 2026

At Frosted Cravings, every order is freshly prepared and carefully packaged before being sent to you. Because our treats are made fresh to order, please allow time for us to prepare your order before it is shipped.

Order Processing & Shipping

Orders are generally prepared and shipped within 3–5 business days after your order has been confirmed.

Once your order has been dispatched, you will receive the relevant delivery information where available.

Please note that weekends and public holidays are not counted as business days.

Delivery

Frosted Cravings uses third-party courier services, including The Courier Guy, for applicable deliveries.

The 3–5 business day timeframe refers to the preparation and dispatch of your order. The actual delivery time after dispatch may vary depending on your delivery location and the courier service.

Delivery times may also be affected by circumstances outside of our control, including courier delays, traffic, weather, public holidays, peak periods and unforeseen operational issues.

Delivery Address

Please ensure that your delivery address and contact details are correct when placing your order.

Frosted Cravings cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete delivery information supplied by the customer.

If you need to update your delivery details, please contact us as soon as possible at frostedcravings.za@gmail.com. We cannot guarantee that changes can be made once an order has been processed or dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe after dispatch, please contact us at frostedcravings.za@gmail.com with your order number.

We will assist you in checking the status of your delivery with the relevant courier.

Damaged Orders

Our products are carefully packaged before leaving Frosted Cravings.

If your order arrives damaged, please contact us as soon as possible and provide clear photographs of the damaged product and packaging, along with your order number.

We will assess the issue and assist you where appropriate.

Please refer to our Refund & Returns Policy for further information.