Refund & Returns Policy

Last updated: 11 August 2026

Thank you for choosing Frosted Cravings. We take pride in creating fresh, indulgent treats and carefully preparing every order for delivery. Because our products are freshly made and perishable, we have a few important policies regarding returns, refunds and damaged goods.

Returns

Due to the fresh and perishable nature of our brownies, blondies, stuffed chocolate bars and other Frosted Cravings products, we do not accept returns or exchanges.

For food safety reasons, we cannot resell or accept food products that have been returned.

Refunds

We will consider a refund or replacement if your order arrives spoiled, unsafe to consume, or significantly damaged.

Refunds are assessed on a case-by-case basis and require sufficient proof of the issue.

If you believe there is a problem with your order, please contact us as soon as possible after delivery.

How to request a refund or replacement:

1. Take clear photos
Take clear photographs of the affected product and, where applicable, the packaging it arrived in.

2. Email Frosted Cravings
Send your photos and a brief description of the issue to frostedcravings.za@gmail.com.

3. Include your order details
Please provide your order number, the name used when placing the order, and proof of delivery where applicable.

Once we receive your request, we will review the information and get back to you as soon as possible.

Please do not dispose of the affected product until we have reviewed your claim, as we may require additional information or photographs.

Incorrect or Missing Items

If you receive an incorrect or missing item, please contact us as soon as possible after delivery with your order number and photographs of the items received.

We will review the issue and, where appropriate, arrange a replacement or other suitable resolution.

Delivery & Courier Damage

Frosted Cravings uses The Courier Guy as a third-party delivery service for applicable orders.

Once an order has been handed over to the courier, delivery is managed by the third-party courier service. Frosted Cravings cannot be held responsible for damage caused solely by improper handling, delays, or other actions by the courier after collection.

However, if your order arrives damaged, please contact us promptly with clear photographs of the product and packaging so that we can assess the situation and assist where possible.

Order Cancellation

Because our products are freshly prepared, orders may enter production shortly after being placed. If you need to cancel or amend an order, please contact Frosted Cravings as soon as possible.

Once an order has entered preparation or production, cancellation may no longer be possible.

Important Note

Frosted Cravings is committed to providing high-quality products and excellent customer service. Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection law.

For any questions regarding refunds, returns or your order, please contact us at:

Frosted Cravings
📧 frostedcravings.za@gmail.com